Start with the agreed service
On 25 February 2026, SPA reported the suspension of three Umrah companies for failing to provide contracted accommodation. This illustrates the importance of documented housing commitments, not a guaranteed outcome for other cases.
Official source ↗Accommodation, transport and packages
Editorial checklist: compare the hotel, dates, room, meals, transport route and timing, and contract inclusions with the service actually delivered. Describe discrepancies precisely.
Keep a useful record
Editorial advice: retain the booking, contract, receipts and relevant correspondence. Note when and where the problem occurred and the provider response. Avoid publishing passports or other pilgrims’ information.
Contact and escalation
Explain the problem and requested remedy to the provider. If unresolved, submit a concise documented account through the official channel and request a reference number. This practical editorial sequence does not replace service-specific procedures.
What is 1966?
Nusuk’s official contact page lists 1966 for calls within Saudi Arabia. Its form includes complaint, enquiry, escalation and incident-report categories.
Official source ↗Pilgrim care from outside Saudi Arabia
The Ministry conference website lists +966920002814 and [email protected]. Check opening hours and available languages when contacting support; round-the-clock or Persian-language support was not established in this review.
Official source ↗Is a refund guaranteed?
No. Submitting a complaint does not establish a particular outcome or compensation deadline. The contract, evidence and responsible authority matter.
For Iranian pilgrims
Prepare a clear account identifying the company, disputed service and requested remedy. Ask your group coordinator for help explaining the issue if needed. Supply documents only through the required official channel.
Official sources
Sources last checked: 28 September 2026
- Saudi Press Agency — contracted pilgrim accommodation
Source date: 2026-02-25 - Nusuk — contact and complaints
Source date: 2025-08-31 - Ministry of Hajj and Umrah — conference website contact details