Hajj and Pilgrimage director holds consultative meeting with managers of Atabat hotels in Gilan

The Gilan Hajj and Pilgrimage management held a consultative session to discuss strategies for improving service standards for pilgrims visiting the Atabat shrines.

According to the public relations office of the Gilan Hajj and Pilgrimage organisation, a consultative meeting was held at the Al-Ghadir Hall of the Gilan Hajj and Pilgrimage management office to enhance the level of services provided to pilgrims visiting the Atabat shrines. Vahid Eskandari engaged in discussions and an exchange of views with the permanent managers of the Atabat hotels.

The meeting was convened with the objective of strengthening and improving the quality of services for pilgrims, as well as examining the existing challenges and opportunities within the sector.

Key points addressed during the meeting included:

1. Robust planning and operational measures: Emphasis was placed on the necessity of developing effective operational plans to improve services.

2. Leading the way in service provision: Identifying and promoting new and innovative methods for serving pilgrims.

3. Pursuing novel ideas: Encouraging and implementing creative and new concepts to enhance service delivery.

4. Preserving the organisation's social capital, which consists of its dedicated agents.

5. Increasing efficiency and productivity: Striving to improve overall efficiency in the services provided.

6. Rectifying inefficient processes: Identifying and correcting weaknesses and inefficiencies within the service system.

7. Utilising the experience of agents: Attracting and leveraging the valuable experiences of dedicated agents in this field.

8. Transformative and innovative approach: Explaining and implementing new approaches to the provision of services for the Atabat shrines.

This meeting is considered an effective step towards the improvement and development of services for Atabat pilgrims, with the hope that its outcomes will lead to the resolution of problems and the creation of a transformation in this sector.