Consultative meeting held with pilgrimage offices to address Atabat and Umrah issues

Representatives from pilgrimage service offices and provincial Hajj and Pilgrimage officials met on Tuesday, 30 September 2025, to discuss service improvements and operational challenges.

According to the provincial Hajj and Pilgrimage public relations office, a consultative meeting was held on Tuesday, 30 September 2025, at the Shahid Golavar conference hall of the provincial Hajj and Pilgrimage management office, attended by representatives of pilgrimage service offices and pilgrimage affairs experts.

This specialist session was convened with the aim of improving the quality of service provision and resolving challenges faced by pilgrims.

During the meeting, participants discussed and exchanged views on the following key areas: necessary coordination for pilgrim accommodation and transport at destinations; enhancing the level of cultural services and pilgrim guidance; exploring strategies to make travel costs more affordable; and reviewing the scoring system for pilgrimage service offices and evaluating their performance.

Following the discussions, Vahid Eskandari highlighted the importance of consultation with pilgrimage offices, noting their role in providing optimal services to pilgrims and expressing appreciation for the opinions and suggestions put forward.

Furthermore, Mehdi Najafi, Deputy Director of the Gilan Hajj and Pilgrimage management office, outlined the executive requirements and future programmes, emphasising the need for continuous cooperation and the improvement of operational processes.

Participants in the meeting stressed the necessity for greater cooperation and coordination between all relevant bodies to provide optimal and memorable services to pilgrims visiting the House of God and the Atabat shrines. It was subsequently decided that a precise scoring protocol would be drafted to clarify and communicate the evaluation criteria for pilgrimage offices.